General Information
This troubleshooting section includes general Datto SaaS Protection information.
- How do I navigate to my Google Workspace Classic backups?
- Create a new Google Workspace organization for distributors [e.g. PAX8]
- How do I find the storage totals in the Google Admin portal?
- Why am I being billed for more users than I have in my Google Workspace domain?
- Domain name changes
- Can accounts be tied to multiple Google Workspace accounts?
- Account setup permission error
- Onboarding new Google Workspace customers with the Legacy Reseller Onboarding Wizard
- How do I cancel my Backupify for Google Workspace account?
- Security FAQ
- Datto Distributors: Opting into SaaS Protection through the Datto Store
- Not-for-Resale (NFR) program for Datto SaaS Protection (This article does not apply to Backupify customers.)
- Why is the storage total different from my live environment?
- How do I transfer an organization's account?
- Export archived legacy data
- Not for Resale (NFR) program for Datto SaaS Defense
- Datto Distributors: Not for Resale (NFR) program (This article does not apply to Backupify customers.)
- Offboarding best practices
- How do I switch between the 2.0 and Classic user interfaces?
- How do I check where my cloud data Is stored?
- How can I tell which version of Datto SaaS Protection my organization is using?
- How do I interpret the System Events reporting?
- How long should my initial backups take to complete?
- How do I request a billing tier change for a Datto SaaS Protection account? (This article does not apply to Backupify customers.)
- Can I do a self-service full domain export of my data?
- Why do I get a 500 error when attempting to access my account?
- Is it possible to delete specific items from backups?
- Am I able to back up data from one organization domain and restore it to another?
- Seat Management: Failed to update seats
- Downloaded file formats
- "Password Reset Requested" email
- Version 8.2 user interface changes
- How do I read my Datto SaaS Protection invoice? (This article does not apply to Backupify customers.)
- Terms and conditions update (This article does not apply to Backupify customers.)
- How do I disable the 1.0 reports and alerts?
- What browsers and versions does Datto SaaS Protection support?
- What is Datto's new and improved infrastructure technology for Datto SaaS Protection?
- Backupify billing and sales contact information
- Backupify Legacy: Retirement and data archival information
- New platform cut-over information
- Backupify: What are billable seats?
